Frequently asked questions

What is a shared account?

A shared account is an active subscription (e.g. ChatGPT Plus, Netflix, Spotify Premium) whose login credentials are used by multiple customers simultaneously. The account is maintained by our supplier, and you receive login access to it. This is how prices can be well below retail — the seat cost is distributed across buyers.

Do I get my own profile or workspace?

It depends on the service. Some platforms (Netflix, Spotify) support multiple profiles on one account. Others (ChatGPT) share a single login. The product listing states what you get. If profile isolation matters to you, check the listing carefully before purchasing.

How long is the subscription valid?

The duration is shown on each product listing — typically 1 month. The supplier maintains the subscription for that period.

Can I change the password?

No. Changing the password locks out all other buyers sharing the account and voids your replacement eligibility. Do not attempt to modify any account security settings.

How quickly will I receive my credentials?

Instantly. The moment your payment is confirmed, credentials appear on the order confirmation page and are emailed to the address you provided at checkout.

What if I lose my credentials?

Return to your order page at betteraideals.com/order/[your-order-id]. The URL is in your confirmation email. We recommend bookmarking it. We don't guarantee indefinite retention of order records, so save your credentials somewhere safe.

I never received the confirmation email. What should I do?

Check your spam folder first. If the email is not there, visit your order page directly via the link shown on the checkout success page. If you cannot locate your order, email support@betteraideals.com with the email address you used at checkout.

Which payment methods do you accept?

Credit and debit cards, Apple Pay, and Google Pay via Stripe. Cryptocurrency via NOWPayments — including Bitcoin, Ethereum, Toncoin (TON), USDT (TRC-20 and ERC-20), Litecoin, and many others. TON is recommended for buyers in Russia and CIS countries.

Is my payment secure?

Yes. Card payments go through Stripe, which is PCI DSS Level 1 certified. We never see or store your card details. Crypto payments are non-custodial — you pay directly from your wallet.

What currencies can I pay in?

Card payments are charged in USD. Crypto payments are denominated in your chosen coin. Prices are displayed in your local currency (auto-detected from IP) for reference, but the charge is in USD.

Can I get a refund?

All sales are final after credentials are delivered, because the product is consumed on delivery. The one exception is a DOA (dead on arrival) credential that never works from the moment you receive it. In that case we issue a replacement, not a refund. See the Refund Policy for details.

The account stopped working after a few days. What now?

Email support@betteraideals.com with your order number. If the subscription is still within its stated duration, we will provide a replacement credential at no charge.